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SIZE EXCHANGES -Free "Round Trip" Shipping On Size Exchanges
You may exchange an item for a different size of the same item with no shipping cost to you! We'll pay the ground shipping charges for you to return the item to us. Plus we'll pay the ground shipping charges for the new sized item that you order to replace the original item. A service that's only available at Costume SuperCenter! Simply call our toll free customer service # at 888-575-5575 and they will help you with your exchange.
"This policy does not apply to international orders. International customers should follow our normal return policy to return an item and then order the newly sized item online. International customers will be responsible for all return shipping charges and the shipping charges on any new order."
RETURNS:
Costumes may only be returned, if they are unworn and in new condition, with original packaging within ten (10) days of delivery.
POLICY:
The following accessories may only be returned if in unopened and factory sealed packages: (including, but not limited to) make-up, hats, wigs, beards, moustaches, eyebrows, eyelashes or any other artificial hair item, teeth, undergarments including stockings, noses, CDs and video tapes. These products are NOT returnable, if they are in a snap closure package or any box/bag that is not factory sealed.
Returning Shoes: All shoes that are returned must be unmarked (without scuffs), unused and in new condition.
Special Order Items and all Mascot Costumes are not returnable.
PLEASE NOTE: If four or more pieces of one item are ordered and returned, a 15% restocking fee will apply.
Ship the package back via a traceable shipping method with a delivery confirmation to ensure that we receive your package. Any orders returned without any means of tracking or delivery confirmation will be considered an unauthorized return. We will not be held responsible for crediting your account, if we cannot verify receipt of the return. All costs associated with shipping are at the expense of the customer and are non-refundable. Once your package has been received and inspected, a credit will be issued to your charge card for the price of the item(s) being returned. If your order was placed with a check or money order, you will receive a check.
EXCHANGES/SHIPPING ERRORS
If you need a different size or a different costume, you must place a new order for the needed replacement item(s) and return the item(s) you have already received. This process is required because the desired item(s) may be out of stock by the time we receive your return. This also ensures that you receive our replacement item(s) quickly. Be sure to enter the word "Exchange" in the comment box, during the check out process, when placing you new order on the Website. A refund for the original item(s) will be given as long as our guidelines are fully met. Refunds are for the cost of the merchandise only, not including shipping and handling.
If you are exchanging merchandise for any other reason, follow the directions in the Return Instructions section and then place a new order for the replacement item on our website. Customer is responsible for all shipping charges including the original shipping charge unless we shipped the wrong item or size or you received damaged merchandise. In this case, place a new order for the replacement item on our website and ship the original merchandise back via the U.S. Post Office with proof of delivery. Only by shipping through the Post Office will we be able to see your shipping charges and credit you for the correct amount. A refund for the original item and all shipping costs will be given as long as our guidelines are fully met.
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