• FAQs
• Shipping Information
• International Orders
• Order Tracking
• Returns and Exchanges
• Press Releases
• About Us
• Contact Us
• Affiliate Program
• Privacy & Security
• Terms & Use

FREQUENTLY ASKED QUESTIONS

How to Order:

How do I place an order?

You may place an order via our website, telephone or by fax.
WEBSITE: http://www.costumesupercenter.com
MAIL: 45 Fernwood Ave., Edison, NJ 08837
TELEPHONE: 888-575-5575
FAX: 1-732-486-1197

How can I add items to an order I've already placed?

We are more than happy to add additional selections to your order. Keep in mind that a new order for the additional items may be necessary if your original order has already been sent to our warehouse for processing. Simply contact our Customer Service Department at with your original order number to place your request.

How can I remove items from an order I've already placed?

An item may only be removed from an order prior to it being submitted for processing. Please be sure to read the details (size, color, material, etc.) of each item carefully to ensure that you are making the right selection. If after submitting your order you no longer wish to keep a particular item(s), you may initiate a return. See our Return Policy page for details.

Is it ok to Fax an order? How do I do it?

We'll be more than happy to process your faxed order. On your fax, be sure to include the item number(s) and quantity of the product(s) you would like to purchase, your ship-to name and address, the billing address where your credit card statements are mailed, an email address and a contact # where you can be reached to provide us with your credit card number. Orders should be faxed to 732-486-1197.

When will my back-order ship?

Back-Ordered items are typically shipped within 24 hours of the receiving the item in our warehouse. The item's receipt date is shown to you at the time your order is placed. Feel free to contact a customer service specialist at to inquire on the status of an item's availability.

When will my back-ordered items become available?

Please feel free to contact a customer service specialist at to inquire on the status of an item's availability.

How do I contact you by phone, mail, fax or email?

You may contact our Customer Service department at 888-575-5575, Monday-Thursday 9:00am-9:00pm EST, Friday 9:00am-6:00pm EST, Saturday 10:00am-5:00pm EST, Sunday 12:00pm-5:00pm EST.

All mail correspondence should be sent to:
Costume SuperCenter
45 Fernwood Ave.
Edison, NJ 08837.

Faxes should be sent to 732-486-1197.

You may also contact us via e-mail at customerservice@costumesupercenter.com.

What are your hours of operation?

Orders may be placed on our website, http://www.costumesupercenter.com, 24/7. If you are in need of support, our Customer Service department can be reached , Friday , Saturday , Sunday .

I don't live in the United States - Can I order from you?

Yes you can! In addition to shipping to the United States and its territories (which includes Alaska, Hawaii, Puerto Rico, Virgin Islands and Guam), we ship to Canada, Australia, the United Kingdom, New Zealand and France. Consult our International Ordering page for details.

How do I cancel an order?

Once your order has been submitted, it is promptly sent to our warehouse for packaging and shipment preparation. Therefore, once your order has been placed it cannot be canceled. Please be sure to review your order for accuracy prior to confirming for processing.

How do I know if my order was confirmed and that you have received it?

Upon completing the checkout process, an order confirmation page will display, thanking you for your order. In addition, an order confirmation will be emailed to you within an hour of placing your order confirming receipt of your order. We always send out order confirmation and delivery confirmation emails. Please add our domain to you "Safelist," costumesupercenter.com in your email client to help insure you receive all of our emails. If you do not receive a timely order confirmation, please check your junk mail or spam folder.

I'm not comfortable entering my credit card number online. What are my other options for placing an order?

Orders may also be placed over the phone or via fax and by email. Phone orders can be placed by calling . Fax Orders can be sent to 732-486-1197. Email orders can be sent to customerservice@costumesupercenter.com. Please be sure to provide the item number and quantity for each item requested, the address you would like your order shipped to (along with the name of the recipient), the billing address of the credit card being used to pay for the order (along with the name of the cardholder), and a contact number where you can be contacted within 24 hours to provide us with a credit card number. For your security, we will never ask you to provide your credit card numbers in a fax or email.

SHIPPING:

How long will it take for my order to arrive?

Orders received by 3:00 EST will be shipped out on the same day. Next-day, 2nd-day and 3 day services are available. However, transit times vary based on your ship-to location for the STANDARD Guaranteed method. Please see the Shipping Information section of our website for details on how many days it would take for your order to arrive with Standard shipping.

What methods of shipping do you offer?

You may select from our Premium (next day), Express (2nd day), 3 Day or Standard (ground) methods of shipping for your order. Please note that the transit times vary for Standard shipping. We also offer Premium Saturday Delivery to many locations. Please see the Shipping Information section of our website for the delivery time.

How are Shipping & Handling charges calculated?

Shipping and Handling charges are calculated based on the total weight of your order. Ground shipping method carries a base charge for the first Pound and an additional .75 cents charge for each Pound over the first Pound. 3 Day service carries a base charge for the first pound and an additional $1.75 charge for each pound over the first pound. Express and Premium shipping methods carry a base charge for the first 2 lbs and an additional $2.50 charge for each Pound over the first 2 lbs. See our Shipping Policy for more details.

When will my order ship?

Orders received by 3:00pm EST will ship on the same day. Orders received after 3:00pm EST will ship the next business day. Special order and drop ship items not included.

Which Carriers do you use?

Our primary carrier for Standard (ground), Premium (next day) and Express (2nd day) air shipments within the 48 continental US is UPS with the exception of Alaska, Hawaii and Puerto Rico where Express Delivery is not available. Premium and Standard shipments to Army Post Offices (APO), Fleet Post Offices (FPO) are available via the United States Postal Service.

Does choosing PREMIUM guaranteed mean my order will arrive tomorrow?

Orders received by 3:00pm EST will ship the same day. If you selected Premium Guaranteed as your preferred method of shipping and your order was placed prior to 3:00pm EST, you will receive your order the next business day sometime before the end of the day.

Can I use a different carrier (other than those you list)?

Shipping carriers and methods are limited to those listed in our shipping policy. As part of our shipping policy we offer a variety of shipping methods to select from. Simply select the one that suits your needs.

Do you deliver to P.O. Boxes?

If necessary, we can ship your order to a Post Office Box. In the comments section of your order simply write, "PO Box Delivery Required". We will then ship your package via the USPS. The speed of delivery will be based on the shipping method that you select at the time of placing your order. Please note that Premium and Standard are the only two methods available when shipping to a PO Box. We cannot ship Express packages to a PO Box. International customers please select Expedited International as the shipping method. We can ship to a PO Box using International Premium services.

How do I track an order?

Once your order has been shipped, a shipping confirmation email will be sent to the email address that you provided us at the time you placed your order. Amongst other information, this confirmation will include the name of the carrier delivering your package and the tracking number associated with your shipment. Once you've received this information, you can simply visit that carrier's site and enter your tracking number to obtain the latest status or you can visit our ORDER TRACKING page. Please see the list of carrier sites below:

• UPS: www.ups.com at the top left of the page in the section labeled "Track" enter your tracking number(s), as it is listed in your confirmation email, and click "Track" to obtain the status.
• USPS: www.usps.com Find the Track and Confirm section on the right side of the home page and enter your tracking number, as it is listed in your confirmation email, and hit enter to obtain the status.
• Brokers International: Enter the tracking number and click on the "Track" button.

Do you ship internationally?

Yes we do! In addition to shipping to the United States and its territories (which includes Alaska, Hawaii, Puerto Rico, Virgin Islands and Guam), we ship to Canada, Australia, the United Kingdom, New Zealand and France. Consult our International Ordering page for details.

What is the difference between business and calendar day's with respect to shipping?

Business days are Monday-Friday, weekends and holidays not included.

Do you ship on weekends?

At this time, we do not ship on weekends. All orders are processed and will ship Monday-Friday.

Can I change the shipping address after the order is placed?

Yes, provided that the order has not left our warehouse. Please call to submit this request and we will do the best we can to make the change.

Can I pick up my costume directly from the warehouse?

Yes, if you are in the New York/New Jersey area please select "Customer Pick-Up" as the shipping method when placing an order on the website. You may pick up the order Monday-Friday 9:00am-5:00pm EST.

We are located at:
Costume SuperCenter
45 Fernwood Ave.
Edison, NJ 08837

RETURNS:

How do I return an order?

Please see the Returns and Exchanges Policy section of our website for complete instructions on how to initiate a return or refer to the back of your packing slip.

Under what conditions may I return an order?

You may return an order if you received your order and have determined that you need a different size, if you received your order and an item is damaged or the wrong item was shipped, or if you received your order and have determined that you would like a different costume.

However, certain accessory items may not be returned once the manufacturer's sealed packaging has been opened (see our returns policy for details).

How do I package an order for return?

Items may be returned in the same packaging they were received in, or if you choose to do so, you may return your item(s) in the carrier issued packaging. Please be sure to include all original material received with your order, such as poly-bags, labels and tags.

How do I use the return mailing label?

If you are sending your order back in the same box/packaging you received the order in, be sure to place your return label over the original shipping label. This will prevent confusion with the carrier once the package is dropped off. You may also take advantage of our online

When can I expect my refund?

It usually takes 10-14 business days to process your return once we receive it in our warehouse. It can take up to an additional 5 business days for the bank to process your credit once we submit it and for the credit to appear on your statement. Return shipping charges are not refundable unless your return was part of our Free Size Exchange Program.

What if an item is damaged in shipment?

If an item is damaged during shipping, please contact our Customer Service Department at for a replacement or refund.

What do I do if an item is missing parts?

Please call our customer service department and a costume specialist will be more than happy to help you replace the missing part(s) as quickly as possible.

PRODUCT QUESTIONS:

How do I know if an item is available?

All items on our website are available for immediate shipment unless marked "Special Order" or "Out of Stock".

How do I know which size costume is the right fit for me?

If a costume is offered in multiple sizes, you will be required to select your size from the drop- down menu on the item's description page before proceeding. Standard sized adult costumes traditionally fits women sizes 7-12 and men up to a 46' chest or 200lbs. If you are unsure if a particular sized costume will fit, it is always best to order one size larger. Please see the item's description for more details on costume sizes.

Does Costume Supercenter provide catalogs?

It is part of our commitment to continuously bring you the latest and greatest costumes in the industry. As a result of this frequent expansion of our costume and accessory line, we do not provide printed catalogs. However, detailed product information, pricing, availability and much more, can all be found on our website for all of our products.

How can I find a particular costume on costumesupercenter.com?

There are several ways that you can go about narrowing down your search for a costume.

• The first is to search by the categories found at the top of the webpage (e.g., "Women's Costumes" or "Men's Costumes"). Once selected, a more specific group of sub-categories will appear at the top of the page (e.g., "Humorous" or "Horror"). Select the sub-category that best describes the type of costume that you are looking for and a complete list of costumes matching your selection will appear. Simply chose the one you're looking for.
• You can also use a Keyword Search option from the top of the page. Simply enter text that best describes the costume or accessory you are searching for and a group of items best matching your description will display.

CORPORATE INFORMATION:

Costume SuperCenter's corporate headquarters are located in New Jersey:

45 Fernwood Ave.
Edison, NJ 08837
Business Phone:732-486-1000
Business Fax: 732-486-1197