Way too small
So it claimed to be a size8-10, which would have fit my daughter perfectly, but when it arrived it stated size 8/10 fits ages 5/7 well let me say it would have been tight even on a small 5year old, returned it let’s hope the refund comes quickly
Good costumer service
The first costume that we bought did not work… I called them and they immediately shipped out a replacement costume. Good customer service. They got the replacement costume to us within three days. Highly recommend!
Ordered size 8-10, and received size 5-7.
My granddaughter was very disappointed. It was the main thing she wanted.
Pro: got the costume within 5 days.
Con: didn't fit even though it was his age range too short. I had to pay to return it and even after they got it and I called customer service they never refunded me after the allotted time frame they give. Luckily I paid by PayPal and eventually had to do a dispute with them so I can get my money back.
Ordered Jurassic Park costume.. received a storm trooper one instead. Returned it a few days later. STILL WAITING FOR MY MONEY BACK. This was October 19th. Apparently it takes over a month to get your money back that's owed to you. All of this started because your company messed up to begin with. DO NOT USE THIS COMPANY, that are HORRIBLE!!!!!!
Horrible costumer service
I order the child's size costume & was sent an adult size. Upon returning it, where they tried to put the shipping cost on me, they sold out of the kids one. Two months later, I received a partial refund. They reduced the shipping cost for the INCORRECT costume & the shipping cost to return THEIR mistake. I will never buy from them again & will deter others as well.
This is the best costume ever! Fit my 7 yr old perfectly and he loved being a trex for a day.
Jurassic suit -zipper broke
Got this for my 11 year old son. It was acutally a bit too small (the adult size too big), but he managed to get it on. The face outlet is extremely tiny. We ended up cutting the elastic around the face so that he could get it on. But that was not a great idea because then it was slightly too loose so the air would escape a bit. My son loved the costume and wore it before and after school for a couple of weeks, but sadly on Halloween, just as he was headed out to trick -or-treat the ZIPPER BROKE and could not be repaired. Clearly it is not made to be used for very long, but it was so fun while it lasted.
Poor Customer Service
I purchased this costume using the sizing chart. It arrived and was way too small. When I called Customer Service, I was told that I would have to send it back and PAY FOR RETURN SHIPPING. No thank you--when I purchase something from YOU and faithfully use YOUR sizing chart, why am I penalized for needing to
PAY FOR RETURN SHIPPING. (It would cost $7 to ship back and I only paid $4 for shipping of 3 costumes initially). My last purchase with this company!!!!
Worth every penny
This costume made me laugh so hard I cried. Watching my son trick or treat in it was hysterical. He was the talk of the town, people were stopping him for pictures! My only complain is the same one I have seen everywhere; the elastic in the neck is impossibly small, no way a head can fit through. I cut a slit on either side of the seam, removed the old elastic, and ran a new piece through with a safety pin. You can sew it up or just tie it in a knot, so it's a quick fix. I also replaced the elastic in the hands, as it was tight. I got this for my 7 (nearly 8) year old son, and it fit him well, but I would not buy it for a child any bigger. All things considered, I was very pleased, it was worth it just for the laughs.
Loved the costume. Everything fit perfectly
Trex terrible costume
Piece of crap!!!!
Super poor quality
Terrible customer service!!!
I will never buy from this place again!!!
Still waiting for my refund
Zipper broke when put on my son
mis-sized and awful customer service
I purchased this for my son without reading reviews that the hole for the head is too small. And it is. Only problem is I waited to try it on him beyond the 10 day return policy. I contacted customer service to see if I could return it (it was still a week before Halloween) and told no. Won't be purchasing from here again.