PJ Masks Catboy Deluxe Toddler Costume
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The costume I received was perfect. On the other hand the shipping I am not happy with. I ordered the costume 3 weeks before Halloween and they shipped it on the 22nd, but I did not receive it until Nov. 1st. It should be guaranteed delivery before Halloween. I ended up having to purchase a different costume. Not Happy about that!!!!
Costume was ok, but will NEVER order anything again due to the horrible experience. Ordered on preorder, then never got any info when I called to see what was going on I was notified it was now on back order and I could cancel due to this status. I went and bought another costume called back the next day and was told it shipped and couldn't cancel. Got the costume two weeks later. Called customer service 4 times to see if I could return the costume with free shipping due to the inconvenience. I was told they had to submit a request each time I called and I should expect a return call in 24-48hours. No one ever called!! Got stuck with two of the same costumes. Very frustrating. Never again!
My 4 year old son loved this costume and received many compliments on it. The quality of the material was great, and it fit perfectly.
I will say the costume came as promised and was good quality, but I needed a larger size. I called customer service and I had to send the one I had back, pay a restocking fee, lost more money on shipping and then had to buy another costume for more than I had originally paid as they could not exchange the costume I had ordered. I will not purchase from this company again.