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Shipping policy

PLEASE NOTE:

Delivery dates are estimates and do not guarantee a time of delivery. Carrier delays may impact delivery time. Standard Shipping is 5-10 business days, average of 5 business days. Prices vary based on weight/dimensions of items in your cart.

PRE-ORDER ITEMS:

If your order contains pre-ordered items, your order will not ship until all items are in stock

We recommend placing separate orders for pre-order items and in-stock items. Shipping dates are estimates and subject to change. We will do our best to keep you updated with any changes.

SHIPPING ADDRESS

The customer is responsible for providing a correct, complete and safe to ship to non PO Box shipping address when you place your order. CostumeSuperCenter.com is not able to modify, reroute or cancel orders once placed. Please verify you entered the complete shipping address including unit number and reachable phone number when completing checkout. CostumeSuperCenter.com is not responsible for the package once the carrier has delivered and provided proof of delivery. Please make sure you plan accordingly.

There is a $15 restocking fee for undeliverable or refused orders. If your order is returned due to it being undeliverable or refused, your order will be cancelled and refunded your order total minus the $15 restocking fee. If your order is under $15, a refund will not be issued.

At this time Costumesupercenter.com can only ship to the 48 of the 50 United States and the District of Columbia. We are unable to ship orders to the states of Hawaii and Alaska. 

We are unable to ship orders to any US Territories such as Guam, Puerto Rico, or the Virgin Islands.  Costumesupercenter.com does not currently ship to any international locations.

FREE SHIPPING EXCLUSIONS

*Our FREE SHIPPING promotion applies to US Standard Shipping only and excludes the following items: Super Savers, Oversized Mascots, Oversized Costumes, Oversized Decorations, and certain Accessories.
 

U.S. Shipping Rates

 Shipping Method Shipping Cost Additional Cost

Standard*
2-10 Business Days

Starting Rate $8.99

Rates are calculated based on size and weight of products. Delivery time is based on destination.
Some items may require additional costs due to size, weight or other shipping restrictions.
Please confirm final shipping costs at checkout.

  • Note that Standard Shipping packages are transferred to USPS to complete final delivery. If USPS does not deliver to your physical address, please use your PO BOX address when placing the order using Standard Shipping.
  • Not all zip codes qualify for shipping. You must confirm that your zip code qualifies which can be done by entering your address during checkout. If the method of shipping does not show up then the service is not available in your area.
  • Deliveries are made Monday-Friday.
  • Business days are weekdays, Monday-Friday, excluding Saturday, Sunday and holidays.
  • All individual unit item weights are rounded up to the nearest pound (lb.) for calculating shipping charges.


We are always here to help our customers if there are any issues with your purchase. If your order was missing an item, an item arrived damaged, the delivery is being delayed, or anything else you require assistance with, please feel free to contact us. For questions regarding a product or your order, please email us directly!
EMAIL: custhelp@costumesupercenter.com